Cancellation & Refund Policy
Last updated: October 7, 2026
Overview
Paid listings on TDbrowser — including standard submissions and sponsored placements — are one-time payments that cover review, publication, and the listing's run period. This policy explains when a payment can be cancelled or refunded.
Before publication
You can cancel a pending submission and receive a full refund at any time before your listing is approved and published. To cancel, reply to your confirmation email or contact the team using the contact page with your listing title and the email used at checkout.
After publication
Once a listing is live in the directory, the payment is considered fulfilled and is non-refundable. You may request removal of your listing at any time, but no partial or prorated refund is issued for the remaining run period.
Rejected submissions
If your submission is rejected during review, you will receive a full refund automatically. No action is needed on your part.
Sponsored placements
Sponsored spots are booked for a fixed period. Cancellation mid-run stops the placement from renewing, but the fee for the current period is non-refundable.
How to request a cancellation
Send an email with your listing details and the transaction date. Refunds for eligible cancellations are processed to the original payment method within 5–10 business days.
Questions
If anything in this policy is unclear, reach out through the contact page and we'll be happy to help.